FAQ

FAQ

Frequently asked questions. Find your answer here!

Yes! 

All our sensors use plain text mode for NFC communication. You can use regular NFC application for writing reading sensors or write your own. See NFC Settings Specifications for more information. 

Up to 10 years, depending on the sample interval, transmit interval, environmental factors, etc. You are welcome to use our online battery life calculator

You will, soon!

From iOS 13, Apple will support NFC for third party applications. Until then it is only possible to use Android phones to change settings with our application. 

When it comes to battery life, it is a little hard to say exactly how long the battery will last. It depends on the settings, environment, temperature, radio reception, and how often you send a package.  Under 2.7V different internal sensors stops to work.

See the images below over how Lithium battery behaves. When a sensor sends data it draws 60mA and 12uA when sleeping. If you look at the chart, you can see that under 3 Voltage the battery is practically discharged.

Yes! Our sensors are compatible with all markets of the world. We are shipping worldwide and you can connect to any LoRaWAN® network. 

Supported channel plans: US902 – 928, EU863 – 870, AS923, AU915 – 928, KR920 – 923, RU864, and IN865.

Yes. Our devices are compatible with any network provider as well as private LoRaWAN® networks. 

Our devices are equipped with a super cap. This increases battery performance but will also give power to the device up to a couple of hours after the battery is removed.

If the device is not starting even though you have inserted the battery, it could be one of these three things:

1. Not the right type of battery. It should be a 3.6 V Lithium battery. AA14505, Li-SOCI2.
2. No power in the battery.
3. Battery inserted the wrong way.

We are testing radio performance, sensors, current consumption, NFC on all sensors in our final test so faulty devices should not pass the final test. But if you still are having problems, please contact our support

TTN does not support our default AppEUI “0000000000000000”. Use our application Sensor Settings to change the AppEUI to match the one you have in TTN. 

You should also make sure that the AppKey and DevEUI are correct. Please use our TTN Guide when installing your device.

If you still are having problems, please contact our support

In LoRa terms, the amount of spreading code applied to the original data signal is called the spreading factor (SF). LoRa modulation has a total of six spreading factors (SF7 to SF12). The larger the spreading factor used, the farther the signal will be able to travel and still be received without errors by the RF receiver.

More airtime means that the modem is up and running longer and consuming more energy.

Read more here.

Can’t find the solution to your problem? Please contact us and we will do our best to help you. You may also find your answer in the Documents & Firmware page.